FAQ's
Order
Can I order by phone?- No, unfortunately you can currently only order online in our webshop.
How much are the shipping costs?
- Shipping costs vary depending on shipping location.
How do I redeem a voucher?
- Enter your voucher code without quotation marks at checkout (case sensitive) and then click "Apply".
Problems during the order
- If you have any questions, you can contact us at any time by email: info@mitchellny.com. We will help you as quickly as possible.
payment
When does a purchase contract come into effect?
- A purchase contract is only concluded when the ordered product is shipped to the customer and the shipment to the customer has been confirmed by Mitchell New York with an email (shipping confirmation).
Delivery
Will I receive a shipping confirmation by email?
- Yes, as soon as your ordered item is on its way, you will receive a shipping confirmation via email or SMS.
Can I track the delivery?
- In your shipping confirmation you will receive a tracking number and a tracking link. This will allow you to track your delivery.
How long does shipping take at Mitchell New York?
- The delivery time is between 5-10 days.
My delivery is incomplete, what should I do?
- If you have ordered several products from us, these may be sent as individual deliveries. So if you have only received part of your order, the remaining products will certainly arrive within the next few days. If your delivery is incomplete, please send our customer service an email to info@mitchellny.com and let them know which item you are missing. Please include your full name and order number in the email. You can find your order number in the order confirmation that you received by email.
return
How do I return an item?
Attention: Returns without prior agreement will not be accepted.
- Unused items: Please ensure that the items returned are unused, undamaged and in their original condition. This will allow us to process your return without any hassle.
- Original packaging: Please return the items in their original packaging to ensure a smooth transaction.
- Return period: Returns must be made within 30 days of receipt of the goods. After this period, we are unfortunately unable to accept any returns.
- Excluded items: Please note that some items may be excluded from our returns policy. This may apply to certain special offers, personalized items or hygiene products. Please check the product description for details.
Refunds:
- Processing Time: Refunds will be processed within 10 business days of receiving and inspecting your return.
- Payment method: The refund will be made via the original payment method used, unless expressly agreed otherwise.
Please note that return shipping charges apply. Please contact us if you have any further questions about our return and exchange policy or need assistance.
I received an incorrect/damaged item, what now?
- If you have received the wrong item, please contact our customer service by email at info@mitchellny.com and tell us which item it is. Please have your order number ready, which you will find in your order confirmation.
Damage to the delivered goods must be reported as soon as possible, but no later than 5 calendar days after delivery. We will of course organize an exchange or refund for you.